Return Policy

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Quality Guarantee

At Caresscustomao, we are committed to providing you with the highest quality floral arrangements. We take great care in selecting and arranging each bouquet to ensure freshness and beauty.

Freshness Policy

If you receive an arrangement that does not meet our quality standards or appears damaged upon delivery, please contact us within 24 hours of receipt. We will work with you to resolve the issue, which may include replacement or refund.

Custom Arrangements

Custom arrangements are created specifically for your order based on your preferences and requirements. Due to their personalized nature, custom arrangements are generally not eligible for return unless there is a quality issue or error on our part.

Event Services

For event services and installations, we conduct thorough consultations to ensure your satisfaction. If you have concerns about event arrangements, please contact us immediately so we can address any issues during the event setup.

Refund Process

Refunds, when applicable, will be processed to the original payment method within 5-10 business days. Refunds are considered on a case-by-case basis and are subject to our quality assessment.

Contact for Returns

To initiate a return or discuss any concerns about your order, please contact us:

Email: support@caresscustomao.cv
Address: 229 West 84th Street, New York, NY 10024, USA
Phone: +1 (332) 555-1847

Please include your order details and a description of the issue when contacting us.

Exceptions

Please note that due to the perishable nature of flowers, certain limitations apply to returns and refunds. We cannot accept returns for arrangements that have been properly delivered and have naturally aged or wilted after their expected lifespan.